Returns & Exchanges
Returns in exercise of the right to withdraw from the purchase
We accept exchanges and returns within a period of 14 days from receipt of the order as long as the products are in perfect condition, in their original packaging, with labels and have not been used or washed.
Exchange or return process
1. You must send the items to our address.
2. Each item will be checked to ensure that it is in perfect condition.
3. If everything is correct, the money will be refunded or the new product will be sent. If the money is returned, it will take about 7 to 15 business days depending on your bank.
4. If it is not a default change, the customer must be responsible for the shipping costs.
Cancellation, change and compensation of reservation of orders with discounts
In the case of a discounted order:
1. If you cancel an order, you will not be entitled to a refund of the discount or to be offered the Promotion again; Each promotion runs out at the time you give your consent to purchase.
2. In the event of a return and refund, you will be refunded the amount you paid for the purchase and in no case will you be credited, in whole or in part, for the discount amount.
3. If you change that order, you will not be entitled to a refund of the Discount or to be offered the Promotion again; If the order is maintained and the only modifications are product additions, the discount value will be maintained. If by modifying the order you no longer meet the requirements of the Promotion, it will not apply to you.
Return of defective products
In the case of a defective product, you must contact us immediately through the contact form or by email providing the product data, as well as the damage suffered to the email emotionsbygiuliana@gmail.com
You must return the product to the corresponding address
We will proceed to carefully examine the returned product and will inform you by e-mail within a reasonable period of time whether it should be returned or replaced (if applicable). The return or replacement of the item will be made as soon as possible and, in any case, within 30 days following the date on which we send you an email confirming that the return or replacement of the non-conforming item is appropriate.
The amounts paid for products that are returned due to a defect or defect, when it really exists, will be fully refunded, including the delivery costs incurred to deliver the item and the costs you would have incurred to return it. The refund will be made to the same credit card that was used to pay for the purchase.
The rights recognized by current legislation remain safe.
Liability and Exoneration of Liability
The liability of......in relation to any product purchased from our website shall be strictly limited to the purchase price of such Product.
Nothing in these Purchase Conditions excludes or limits in any way our liability:
1. In case of death or personal injury caused by our negligence.
2. In case of fraud or fraudulent misrepresentation.
3. In any matter in which it would be illegal or unlawful to exclude, limit or attempt to exclude or limit our liability.
Without prejudice to the provisions of the previous paragraph and to the extent permitted by law, and unless otherwise provided in these Conditions, no liability is accepted for indirect damages that occur as a secondary effect of losses. or principal damages, arising in any way, and whether caused by civil wrong (including negligence), breach of contract or otherwise, even if they could have been foreseen, including without limitation the following
1. Loss of income or sales;
2. Loss of business;
3. Lost profits or loss of contracts
4. Loss of anticipated savings;
5. Data loss;
6. Loss of management time or office hours.
All product descriptions, information and materials on this website are provided “as is” and without warranties expressed, implied or otherwise derived.
To the extent possible as permitted by law, all guarantees are excluded, leaving aside those guarantees that cannot be legitimately excluded against consumers.
The provisions of this clause will not affect your rights recognized by law as a consumer, nor your right to withdraw from the Contract.
Force Majeure
BETRIBE BAGS, SL will not be responsible for any non-compliance or delay in the fulfillment of any of the obligations assumed under a Contract, the cause of which is due to events that are beyond our reasonable control ("Force Majeure Cause").
Causes of Force Majeure will include any act, event, failure to perform, omission or accident that is beyond our reasonable control and will include in particular (without limitation) the following:
1.Strikes, lockouts or other protest measures.
2. Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or preparations for war.
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
4. Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
5. Impossibility of using public or private telecommunications systems.
6. Acts, decrees, legislation, regulations or restrictions of other governments.
7. Strike, failures or accidents in maritime or river transport, postal or any other type of transport.
It will be understood that our obligation to perform under any Contract will be suspended during the period in which the Force Majeure Event continues, and we will have an extension in the period to comply with our obligations for the duration of such period. We will use all reasonable means to bring the Force Majeure Event to an end or to find a solution by which we can perform our obligations under the Contract despite the Force Majeure Event.
Right to modify these conditions
.......reserves the right to review and modify these Conditions at any time.
You will be subject to the policies and Conditions in force at the time you place each order, unless by law or decision of government agencies you must make changes to said policies, Conditions or Privacy Statement, in which case, possible changes will also affect the orders that you had previously made.
Applicable law and jurisdiction
These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.